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OneTouch Direct

OneTouch Direct

OneTouchatdesk copy

Photo credit: Photos by James Lesinski
Above from left to right: Performance Manager T-Mobile Thomas V. Gaeds II; Employee Relations Coordinator Debora Sullivan; Performance Manager AT&T Janet Wasson and Site Director Steve Dick.
Far left: Sales Agent Andrew Schulz with Performance Manager Janet Wasson.



Employer Profile: OneTouch Direct


Company: OneTouch Direct


President/CEO/owner: Ron Benson, Joseph Mole,
Chris Reed, Dave Masi


Locations: Buffalo, NY – Tampa, FL / Southern Ontario, Canada




Type of business: Contact Center / Business Process Outsourcer


Current work force: 2,200 Total Employees


Clients: AT&T, T-Mobile, IBM, Verizon, Windstream, Best Buy and others.


Professional affiliations: Pace


Certifications: PCI Certified, SSAE-16 Audited, PSIC-COPC


Company mission: To create profitable marketing strategies and execute tactical call center solutions within an entrepreneurial environment that inspires unyielding passion, imagination and commitment excellence for both our employees and clients.


Corporate culture: We have an innovating and exciting culture at OTD. We respect open, honest communication and promote an environment where everyone makes an impact. We value diversity, honor our commitments and have fun.


Training programs: Paid one and two week training programs for our programs in the Orchard Park location.


What do employees like best about working for your company? We have created a company where everyone is valued and we focus on an inspiring entrepreneurial environment where everybody is impacting results and making a difference.


Community involvement: Habitat For Humanity, Metropolitan Ministries, Toys for Tots


Employee benefits: OTD employee offers Health Insurance as well as Dental, Vision, Long Term and Short Term Disability Insurance and Life Insurance. Our employees also receive Paid Time and Holiday Pay. We also offer our employees a
401K plan.


Types of positions: OneTouch Direct has many open positions and offers opportunity for growth. We are currently have open positions for Supervisors, T-Mobile Inside Sales Associates, AT&T Inside Sales Associates, Program Trainers and Facilities/Maintenance positions.


Internship/apprentice programs: Offered




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