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Employer profile: KeyBank

Employer profile: KeyBank

Employer profile: KeyBank

At KeyBank, there is a belief that it’s not just the company you work for that defines a great career. It’s also the people you work with and the values they share. KeyBank recognizes that diversity of race, gender, backgrounds, beliefs and cultures are crucial to creating a dynamic and fulfilling professional environment.


President: Gary Quenneville, President, Buffalo Market, and Regional Executive, NY

Location: Buffalo Contact Center, 3920 Main St., Amherst, NY 14226

Company mission: KeyBank is committed to doing work that matters for our clients, communities, and employees by building enduring relationships as the company where people want to work, bank and invest.

Corporate culture: KeyBank truly believes its people are its most valuable asset. From flexible work arrangements to paid time off, employee assistance, leadership development, education assistance and advancement. KeyBank balances mission and margin to participate in the growth and revitalization of the communities it calls home.

Employee benefits: Comprehensive medical plan; dental; vision; 401(k) savings plan; discounted stock purchase plan; employee investment programs; discounts on KeyBank products and services.

Join our Buffalo Team: At KeyBank, we’re committed to building a team of engaged employees who bring their very best every day and strive to do the right thing for our customers, shareholders, and each other. Our teams are made up of self-motivated individuals who continually show how hard work, loyalty, and commitment can take their careers to new heights. Key has immediate openings within our Buffalo Contact Center. If you are looking to join a company that provides long-term career opportunities and enjoy interacting with clients while providing a distinctive client service that is knowledgeable, empathetic, patient, prompt, and courteous, Turn to Key. In our contact center you will build rapport and strengthen client relationships while servicing client needs with account inquiries, servicing needs, and issue resolution.

Apply: If you have retail or customer service experience, please apply at:



In the lobby are employees Amanda Busch (left) and Devonte Jones (right) with Buffalo Market President Gary Quenneville. In the Training room are new hires Frank Shultz and Courtney Nydahl with Gary Quenneville and KeyBank Trainer Tiffany Butler; Akia Faulkner is seated in the back.

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