Hospitality Services Associate
Job Category: Hospitality
Contract Type: Full-Time
Location: USA, Buffalo/Amherst, NY
Salary: $15/hr + Overtime ($22.5/hr) gross
Schedule: 8 hours per day
UNITED STATES WORK PERMIT HOLDERS ONLY
Benefits: Full Benefits provided. (Medical, dental, disability, 401(k)
As a Hospitality Services Associate, you will play a vital role in maintaining a clean, organized, and welcoming environment for guests within a hotel. The Executive Housekeeper will tell you your responsibilities each day. Your responsibilities will encompass housekeeping, laundry operations, and common area maintenance. With attention to detail and a focus on providing exceptional guest service, you will contribute to the overall satisfaction and positive experience of our guests.
Duties and responsibilities:
Housekeeping and Cleaning:
- Clean and maintain guest suites, rooms, hallways, lobbies, lounges, communal restrooms, corridors, elevators, stairways, and other assigned areas.
- Perform thorough cleaning tasks, including dusting, vacuuming, sweeping, mopping, and washing windows/tracks.
- Wipe down surfaces, furniture, counters, coffee tables, and other fixtures to maintain cleanliness and presentation.
- Use appropriate equipment, such as vacuum cleaners, shampooers, and dusters, to clean rugs, carpets, upholstered furniture, draperies, and other designated items.
- Ensure the cleanliness of bathrooms, showers, toilets, sinks, and countertops, paying attention to details for a sanitary environment.· Empty trash cans in common areas and dispose of trash in designated outside dumpsters. Replace trash can bags as needed.
- Report cleaned rooms promptly and ensure they are available for guest use.
- Process and manage laundry operations efficiently and accurately.· Cleaning washers and dryers thoroughly each day.
- Sort and weigh soiled and unsoiled linen, ensuring proper classification and tagging.
- Operate commercial laundry equipment, including washers and dryers, to clean and dry linens effectively.
- Fold, stack, and store linen neatly and according to established standards.
- Assist with inventory management, logging quantities of items such as towels, sheets, pillowcases, bedspreads, and laundry detergents/chemicals.
- Deliver clean linen and amenities to housekeeping staff or guestrooms as required.
Common Area Maintenance:
- Maintain the cleanliness and appearance of common areas, including hallways, lobbies, lounges, fitness center, locker rooms, breakrooms, building entryways, and more.
- Perform regular cleaning tasks, such as dusting, vacuuming, sweeping, mopping, and wiping down surfaces.
- Clean and maintain windows, mirrors, and other fixtures to ensure a pleasant ambiance.
- Empty and replace trash bags in common areas and dispose of trash in appropriate locations.
- Assist in the organization and tidiness of storage areas, equipment rooms, and supply closets.
Supply and Equipment Management:
- Monitor and manage inventory levels of cleaning supplies, linens, amenities, and other necessary supplies.
- Check and restock housekeeping carts with supplies, ensuring they are well-equipped for efficient cleaning operations.
- Return items, such as luggage carts, linens, cots, or baby cribs, to their designated storage areas.
- Deliver requested amenities and ensure guestrooms are properly stocked. promptly. This includes drinking glasses, linens, writing supplies, shower curtains, and other bathroom items.
- Report and log all lost and found items according to established procedures.
- Provide exceptional guest service by promptly acknowledging and attending to guests' needs.
- Respond to special requests and inquiries, accommodating guest preferences whenever possible.
- Offer information about hotel services and amenities.
- Direct guests to the front desk or appropriate personnel for detailed information or assistance regarding local attractions and activities.
Other Duties and Responsibilities:
- Prepare rooms for housekeeping services as needed, including removing bed linens, used towels, bringing used linen to the laundry room, and emptying trash cans.
- Report any maintenance deficiencies, safety hazards, accidents, or injuries to the appropriate personnel promptly.
- Help as needed to address and resolve maintenance issues.
- Follow Personal Protective Equipment (PPE) requirements and report any defective, damaged, or lost PPE, including equipment that does not fit properly, to management.
- Adhere to all safety procedures and be capable of recognizing and acting in emergency situations.
- Ensure that uniform and personal appearance are clean, well-groomed, and professional.
- Always maintain a hospitable service atmosphere, being courteous and attentive to guests' needs.
Qualifications and Skills:
- Ability to work when scheduled, five days a week, and at times including weekends.
- Ability to arrive to work on time when scheduled.
- Ability to learn, follow, and enforce standards for cleanliness with exceptional attention to detail.
- Physically able to move large objects such as carts, large bags of linen, and ironing boards.
- Physically able to operate cleaning equipment such as vacuum cleaners, brooms, and spray bottles.
- Strong customer service orientation, with the ability to effectively communicate with guests and team members verbally or in written form.
- Demonstrated ability to manage workload as assigned, with excellent organization and time management skills.
- Ability to read and recognize suite numbers.
- Ability to operate in a 7-day per week, 24-hour per day business setting.
- Preferred laundry, housekeeping, or janitorial work experience.
Physical demands & Work Environment:
- Constant standing and walking.
- Constant reaching and grasping with hands and arms, stooping, kneeling, crouching, or crawling.
- Frequent lifting up to 50 lbs, pushing/pulling up to 150 lbs.
- Frequent near and far vision.
- Frequent exposure to cleaning chemicals.
- Occasional climbing of stairs.
- Occasional speaking and listening required.
- International passport
- Visa to USA
- Work permit in USA
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