Online Support Coach/Instructional Technician

SUNY Fredonia   Fredonia, NY   Full-time     Education
Posted on January 12, 2023
Apply Now

The State University of New York at Fredonia is seeking qualified applicants for a full-time, 12-month, Online Student Success Coach/Instructional Technician (SL3), reporting to the Online Learning office.

Rewards & Benefits

  • Competitive compensation plus comprehensive benefits plan including health, dental, and vision insurance and retirement plan options including a fixed pension plan or a 401(A) with generous employer contributions;
  • Paid leave provisions including sick and holiday leave; impressive educational benefits including tuition-free study plus supplemental tuition aid;
  • A rich array of services, programs and benefits to help employees advance in their career and enhance the quality of their personal life, including professional development programs and services, employee EAP and wellness programs, discounted membership to the on-campus fitness center, and access to the Campus and Community Child Care Center.

The full job posting and benefits are available on the SUNY Fredonia Human Resources Website.


Reporting to the Director of Online Learning, the successful candidate will:

  • Be the primary point-of-contact for online learners in fully online programs;
  • Provide high quality student support;
  • Proactively handle logistics for online learners, including coordination of admissions, registration and enrollment, financial aid and graduation concerns, all in close collaboration with those individual programs, Admissions, Financial Aid, and other applicable departments;
  • Support faculty in the use of the LMS (Moodle/Brightspace) and other educational technologies that support online learning;
  • Work with faculty on improving the accessibility of online courses and digital content;
  • Offer workshops both face-to-face and online, to support online pedagogy and the use of digital tools;
  • Demonstrated commitment and ability to work with a diverse group of students, faculty, staff and constituents in support of campus and department mission;
  • Be aware of, understand, and follow all university policies.

Salary commensurate with experience.



  • Bachelor's Degree from an accredited institution;
  • Experience working with students;
  • The ability to track multiple projects;
  • Experience using an Learning Management System (LMS);
  • Ability to learn and adapt to new technologies;
  • Excellent written and verbal communication skills;
  • Excellent customer service skills;
  • Ability to work with a diverse group of employees and students; individually and as part of a team.


  • Masters Degree in Higher Education Administration, Higher Education in Student Affairs, Instructional Design or similar;
  • Experience in supporting faculty, staff and students using an LMS and other educational technologies;
  • Familiarity with D2L Brightspace;
  • Familiarity with accessibility standards.

SUNY Fredonia

280 Central Ave
Fredonia , NY