Intake/Customer Service Clerk #24-06

United States District Court Western District of New York   Buffalo, NY   Full-time     Call Center / Customer Service
Posted on June 30, 2024
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Vacancy Announcement United States District Court Western District of New York 

Position:

Intake/Customer Service Clerk Full Time, Permanent, On-Site Vacancy: 24-06

Duty Station: Buffalo, New York

Salary:

CL 23 ($40,947 - $66,565)

Promotion potential to CL 24 without further competition based on eligibility and needs of the office.

Overview:

Intake/Customer Service Clerks are the “face” of the Court to much of the public and attorneys who practice in the Court and help create positive public impressions about the Judiciary. The successful candidate must exhibit the highest standards of excellence and integrity, and display, at all times and to all persons, a courteous, professional and cooperative attitude.  

Representative Duties:

• Answer and route incoming calls and assist the public in the use of databases.

• Provide basic information to the public, the bar, and the Court.

• Assign case numbers and open cases.

• Receive and file documents, notices, minutes, decisions, orders, and judgments.

• Create new case files, maintain case records, retrieve files, copy records, and certify court documents.

• Check for prior or prohibited filings. Verify and issue summons. Verify attorneys’ authority to practice.

• Review and process attorney admission documents.

• Receive and process payments, issue receipts, secure and balance cash drawer.

• Respond to form and copy requests.

• Assist with quality control.

• Adhere to procedures of the court.

• Perform other duties as assigned.

Qualification Requirements:

High school diploma or equivalent and two years of general experience. General experience includes progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position.  

Preferred Qualifications/Court Preferred Skills:

The Court is seeking an applicant with a strong work ethic, initiative, dependability and a friendly and customer-focused attitude. An understanding of professional office procedures and the ability to work both independently and in a team environment is preferable. Interaction will be with various individuals; therefore, the candidate should possess excellent interpersonal and written and verbal communication skills. The ability to handle multiple priorities and tasks simultaneously are essential. Proficiency and experience in the use of computer systems, including but not limited to Microsoft Office applications, such as Word, Excel, Outlook and Teams, is highly preferred. Public Access to Court Electronic Records (PACER) experience and knowledge of court/legal terminology are helpful. Prior customer service experience preferred. A bachelor’s degree in a related field from an accredited four-year college or university is strongly preferred.  

Organizational Relationship: This position reports directly to the Operations Manager.